The most advanced software system for integrated service fulfillment
Experience unparalleled efficiency and reliability with our state-of-the-art software system
State-of-the-art Core features to
revolutionize your operations
Ticket Management
Integrated ticket management system that manages the entire lifecycle of a Field Support ticket with detailed reporting, tracking & collaboration.
Ticket Timeline & Audit Trail
System tracks all updates and changes to a ticket, providing a detailed timeline including history and audit trail of events corresponding to tickets, Increasing transparency and accountability.
Vendor Management
Our vendor management module helps businesses manage their vendor relationships, from onboarding & procurement to performance tracking & compliance management and payments.
Intent based Ticket Chats
Enables seamless collaboration between field engineers, project managers and customers, right from the ticket interface, ensuring swift issue resolution and communication between relevant parties.
Tools & Engineer Mapping
Enables project managers and customers to assign the right technician to the right job, improving efficiency and satisfaction.
Vendor Verification
Offers a robust set of tools to verify vendor’s identities, credentials and compliance, reducing risks and ensuring quality service delivery. Rich vendor profiling with respective details like operating areas, use-cases expertise, reachability etc mapped to vendor profiles
Engineer Live Tracking
Monitor Live location and status of field engineers in real-time, helping on-time service delivery and accountability.
Multi-Format & Multi-Lingual Sow
System auto converts SoW in multiple languages based on region and auto publish that to multi-format including text, audio and video, simplifying collaboration with non-native speakers.
Installation Proof Points
Require field engineers to capture installation proof points, in the form of Images, video and audio, which serve as evidence of successful service delivery, giving you greater visibility and accountability.
Digital Sign Off Reports
Securely captures customer signoff and approval with digital signoff reports, improving accountability and reducing paperwork.
Auto-Payouts to Field Engineers
Automated payout process to field engineers, reducing administrative work, ensuring timely payments, and digital ledger.
Scogo Wallet
A secure, reliable and hassle-free way to pay field engineers and vendors for their services, with GST/TDS input reconciliation baked-in. Expense tracking, providing smart reconciliation, better transparency and keep check on cost.
Experience Tech-Driven efficiency
in large scale deployment projects
Fine Grain project configuration
Bells and whistles to configure your projects at a granular level to suit your specific needs.
Device Configuration Templates
Save time, standardized and fast track your project by using pre-built or custom device configuration templates.
Project Daily Planning Report
Stay on top of your project progress with our daily planning Stay on top of your project progress with our daily planning report that keeps track of engineers availability, highlights risks, and issues.
Project Management
Comprehensive project management system that helps you manage all aspects of your project from start to finish, including planning, scheduling, tracking, collaboration and reporting.
Tech Powered End-to-End service
lifecycle of IT assets
Site Inventory
Manage inventory at different sites and locations with a centralized view of your inventory to ensure optimal inventory management.
Spare Inventory
Efficiently manage your spare inventory to reduce downtime and improve overall operational efficiency with our software.
Asset Reconciliation
Keep track of your assets in all your local or remote offices. Asset reconciliation to ensure that your inventory is up-to-date and accurate.
Hybrid Warehouses
Bring your existing warehouse and asset details to our system and get a single-pane-of glass view of Scogo Managed warehouse and warehouses owned by you.
QR Asset Tags
Track and manage your assets using mobile devices and QR codes with our software's support for QR asset tags.
Auto Schedule Installation
Automate the scheduling of installation tickets to ensure that installations are completed on time and efficiently.
PR & PO Management
Manage your procurement processes efficiently with our comprehensive Purchase Requisition and Purchase Order management solution.
Asset Timeline
Fetch asset timeline from its inception to decommissioning and get to know its past and present installation details.
Revolutionize field support with
cutting-edge tech features
SLA backed tickets
Ensure timely resolution of customer issues with our comprehensive ticket management system backed by Service Level Agreements.
SBD & NBD Support
Choose from Same Business Day or Next Business Day support options for urgent issue resolution and quick problem-solving.
Managed Technical Helpdesk
Get expert assistance from our centrally managed technical helpdesk team with experienced field support engineers available to help you, across the country.
24 x 7 Support
Round-the-clock support to ensure that your technical issues are resolved quickly and efficiently, whenever you need it.
