24/7
Support
Pan India Coverage
SLA Commitment
Scogo
Secured
Supported Device Type
Laptop
Desktop
Printer
CCTV
Wifi / Routers
Switch / SDWAN
How does it work?
A simple and hassle free process to get you off the ground
Book Support Ticket
Our Field Engineer Visit’s your site
You review the work
Engineer gets paid and rated
Support
Common Challenges
- Difficulty in Finding Skilled IT Support Engineers: Businesses with multiple branches, kiosks, offices or sites across the country often struggle to locate qualified IT support engineers who are available when needed. This can lead to delays in addressing critical IT issues and impact business operations.
- Geographical Barriers: The remoteness of certain locations can pose a significant challenge in finding IT support engineers, especially in areas with limited infrastructure and poor connectivity. It may also require significant travel and logistical arrangements to reach these locations, which can be time-consuming and expensive.
- Ensuring Compliance with Service Level Agreements: Service Level Agreements (SLAs) specify the expected response time and resolution time for IT issues. With multiple branches and locations, it can be challenging to ensure that IT support engineers adhere to the agreed-upon SLAs and resolve issues within the specified timeframe.
- Lack of a Digital System for IT Support Management: Without a centralized digital system for managing IT support, businesses may struggle to keep track of job progress, communicate with IT support engineers, or share images or videos to help diagnose issues.
- Reliable Payment Mechanisms for Hardware Spare Parts: In cases of hardware failure, businesses may need to replace faulty components. However, it can be challenging to ensure a trusted payment mechanism for hardware spare parts, especially if multiple vendors are involved.
Support
Our Solutions
- With a unique mapping of engineers with their toolsets and expertise, our system automatically identifies and aligns the right engineer for the job.
- Our tech platform combines a robust ticket management system, project management system, and a powerful ticket-based group chat system. This enables us to efficiently handle multiple projects from multiple customers and simplify communication across all parties involved in service delivery.
- At regular intervals, Our Field Engineers receive regular hands-on training, enabling them to cross-skill and deliver high quality professional services across new and existing hardware types.
- As soon as a ticket is created in our Scogo system, customers can check its status in real-time. You can get engineer details, live tracking, group chat conversation, site pictures pre/post-installation, digital signoff reports, and more. This provides transparency at every stage of the work.
Support Subscription
Different support models that suit your needs depending on the level of support, protection, and term you prefer
On Demand Support
(Pay-as-you-go)
- 9 x 5 NBD (Next Business Day Tier-1 & above)
- On Demand Pricing
- Spare Parts on Market Rate
- Pay and Book (Prepaid Payment)
- 1 month Service Warranty
- 3 Months Spare Part warranty
Scogo Care Pack (Subscription)
- 24 x 7 SBD (Same Business Day in Tier-1 Cities)
- 9x5 NBD (Next Business Day Tier-2 & above)
- 10% Discount on every support Ticket
- 10% discount on Spare Parts
- Postpaid (Billed every month)
- 1 Month Service Warranty
- 6 Months Spare Part Warranty Contact Sales